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ASSISTED_LIVING
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The Village at Penfield
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It was such an easy process, everything was explained and everyone we worked with was helpful and very caring and kind.","reviewerDisplayName":"Janice D","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for The Village at Penfield","reviewContent":"Would definitely recommend.","reviewerDisplayName":"Stacy ","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Wonderful Place","reviewContent":"The community is nice and very welcoming. It's tucked in a little neighborhood off a main road but is walkable. The high school sports filed is in the back, patients like to watch the kids games. They really try to make sure that the residents are included in different events and have some social time. The only thing that I feel needs work is the food. Not a lot of fresh foods and a lot of fried foods. Can be challenging with dietary needs. Understand that they are cooking for 100+ people. More healthy choices are needed in my opinion. Otherwise it is a fantastic place. Some of the rooms offer sliding doors out to a semi private courtyard. They can even plant flowers if they like","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Amazing!","reviewContent":"The Village at Penfield, a Willow Ridge Senior Living Center has been so kind and caring to our brother. He is a younger resident (67), dealing with brain cancer and they have gone above and beyond to make him feel special and loved. They take the time to listen and hear his thoughts and feelings. They even have made him special meals, upon his request. He feels safe and supported but maintains his autonomy. We are very fortunate to have found this place to care for our brother so we can be his siblings again, instead of his caregivers. \nThey say it takes a village to care for someone you love and we have found our village…in Penfield. We cannot say enough about this place!","reviewerDisplayName":"G & E","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Atria Penfield Review","reviewContent":"I find the staff to be very friendly and welcoming. My mother is fond of them. Examples of staff that are great...Dining room staff. Front desk staff, 'Red Shirts' they're called. They deliver pharmacy, make beds, answer button calls. \n\nThe residents that my mother has become friends with are just great...she has a lot of friends. That's the best of it. \n\nMy mother says the executive staff hear residents complaints and do nothing!!! I agree. \n\nI think there are a lot of people there that actually belong in nursing care...my mother is very sharp and she tells me of residents that are exhibiting mental issues. I think they're hurting for residents...think their numbers are down since my mother moved there. \n\nThe cleaning staff is scant. I do a lot of cleaning myself. I know the food was better but now that's not too great either. Lots of fish, only great desserts for special occasions. \n\nOverall, I wouldn't move my mother because she's used to it. She pays $[removed] a month. If you want any help it's $[removed] plus more a month. Do I think they should be doing more? I do. I respond to every survey. Offer better food, modern interior, and more activities. Doesn't happen.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"A Community that is Attentive to needs of the Residents","reviewContent":"We picked this community because it was close to family. My loved one made friends. The staff took care of things. It would be nice if they invited familiy to outings, such as a movie/popcorn night, or an ice cream social. I would recommend to other families.","reviewerDisplayName":"Maureen ","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"","reviewContent":"I am very happy with Atria and my loved one loves it here. The staff communication with the family is great. It's hard for me to not be involved in everything because they schedule appointments, but it is also refreshing. She loves the meals and she does participate in crafts.","reviewerDisplayName":"Erica B","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"a very nice community ","reviewContent":"Our loved ones biggest complaint would have to be with the meals - according to her now she is dealing with dementia so we are not sure how much of this is true, but she says by the time she gets down to the dining hall most of the hot meals are gone and what is left is just cold sandwiches. She is still adjusting to things but the staff member's have been incredibly and they can easily look at a situation and come back to us with different recommendations","reviewerDisplayName":"anonymous ","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Atria Is a Great Senior Living Community","reviewContent":"This is a good place, and the staff is friendly. The staff tend to look after for your loved one. My loved one has been well taken care of. There are activities available for the residents. \n\nThere is a large tv for the residents to watch, puzzles, music, games, and more for the residents to choose from. There is also a library and an activities room. A gardening club is another option as well for activities. \n\nThis is overall a very good place. We have been pleased with our experience. I would recommend the community to others for their loved ones.","reviewerDisplayName":"George","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"}],"parentOrgReview":{"name":"Willow Ridge Senior Living, LLC","slug":"willow-ridge-senior-living-llc-1451094","averageReviewScoreDisplay":8.4,"communityCount":10,"reviewCount":217}},"communityName":"The Village at Penfield","leadgenCompleted":false}
62142
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2006 Five Mile Line Road, Penfield, NY 14526
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